Meet Erica Williams

My Story

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I’ve spent over 12 years working in airport operations, and I’ve seen firsthand how the smallest mistake can turn into a major incident. Airport Operations Officers carry enormous responsibility — from ensuring safety on the airfield to managing emergencies inside the terminal. It’s a job where one oversight can mean the difference between normal operations and life-or-death consequences.

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I’ve built my career on a love for aviation. I earned my bachelor’s degree in Aeronautical Science from Embry-Riddle Aeronautical University, became a private pilot, and achieved my FAA drone pilot certification. I’m currently an Airport Operations Supervisor and hold both AAAE ACE OPS and ACE Security certifications.

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Through all those years on the ramp, in operations offices, and communicating with control towers, one problem kept coming up: training.

At every airport I worked, I saw gaps in how new staff were trained. Manuals were outdated. Videos were generic. And the real-world realities of airport life — the things that truly keep people safe — were missing.

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That’s why I launched AirportOpsMedia. I wanted to create training built by someone who has actually driven the airfield, talked to the tower, responded to emergencies, and navigated the complexities of FAA compliance — and who understands the critical demands of terminal operations, SIDA and AOA security, and Part 1542 regulatory requirements — not just someone behind a camera.

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My mission is simple: Help airport teams feel confident, prepared, and safe — every single day.